Island Gypsy Shop Returns Policy

At Island Gypsy Shop, we strive to make your return experience as smooth as possible, with clear guidelines tailored to different purchase types and seasonal needs. Below is a comprehensive overview of our returns policy, including special holiday provisions, standard online return rules, in-store purchase terms, and refund processes.

Online Holiday Return Policy

To accommodate your holiday shopping, we offer an extended return window for eligible orders. All purchases made from November 19th onward qualify for our Holiday Return Policy, allowing returns up to three weeks after Christmas—with a final deadline of January 15th. For an item to be accepted, it must be unworn, unwashed, and retain its original tags; any items that show signs of use or missing tags will not be eligible for a refund. A $5 return label fee will be applied to all holiday returns, and this amount will be deducted from your final refund. To initiate a return, simply select “Start a Return” at the bottom of our website, and provide your registered email address and order number to proceed. Please note the holiday shipping deadlines for timely delivery of your orders: USPS shipments must be placed by December 17th, 2025, and UPS shipments by December 19th, 2025.

Standard Online Return Policy

For non-holiday online orders, our standard return policy applies: you have 3 weeks from the date of delivery to request a return. Similar to our holiday policy, returned items must be unworn, unwashed, and have original tags attached to be eligible. A $5 return label fee will also be deducted from your refund for standard returns. To start the process, use the “Start a Return” feature at the bottom of the page with your email and order number. Important note: Items purchased online cannot be returned to our physical store locations. All online returns must be shipped via mail to our BEACH HAVEN location.

In-Store Purchase Returns

Returns for items bought in-store are subject to specific terms based on your payment method. If you paid with a credit card, you may request a full refund within 14 days of purchase, provided you present the original receipt and the item is unworn, unwashed, and has its original tags intact. After 14 days, credit card purchases will be eligible for store credit equal to the item’s current selling price. For cash purchases, only store credit is available—we do not offer cash refunds—regardless of the return timing, and store credit will be issued for the current selling price after 14 days. Please note that all swimwear is final sale and cannot be returned or exchanged under any circumstances.

Refund Processing

Once your returned item is received and inspected by our team, a credit will automatically be applied to your original payment method (e.g., credit card). Please allow 5–10 business days for the refund to reflect in your account, as processing times may vary by financial institution. If you haven’t received your refund within this timeframe, we recommend the following steps: first, check your bank account again for the credit; then contact your credit card company, as some institutions take additional time to post refunds; next, reach out to your bank to inquire about any pending processing. If you’ve completed these steps and still haven’t received your refund, please contact us at islandgypsynj@gmail.com with your order number for further assistance.

Shipping Notes

Please be aware that shipping costs are non-refundable for all returns, regardless of purchase type. The $5 return label fee applies to both holiday and standard online returns, and this amount will be subtracted from your refund total to cover shipping and processing expenses.We aim to make returns fair and transparent for all our customers. If you have any questions or need help with the return process, feel free to reach out to our customer service team with your order number, and we’ll assist you promptly.